The National Housing Trust is now ISO 9001:2015 certified. The International Organization for Standardization, ISO certification, which is the most globally recognised standard for quality management, established that NHT has demonstrated a commitment to continuously developing, maintaining and improving its business processes.
A symbolic presentation of the certificate was made to the Hon. Andrew Holness by Dr. Lanie-Marie Oakley-Williams, Senior General Manager for the National Housing Trust’s Customer Relations Management Division at a handing over ceremony for Ruthven Towers, Phase 1 on Wednesday, August 3.
The stringent certification process which took place over an 18-month period, focused on measuring and comparing the NHT’s business performance to the appropriate quality standards and how well the NHT met customer expectations and delivered on customer satisfaction. As part of the organisation’s education campaign about the ISO 9001:2015 certification, staff ambassadors were appointed in every parish. Additionally, members of staff were challenged to create a jingle and dance in tandem with the certification’s focus on increased efficiency and team building.
The National Certification Body of Jamaica (NCBJ) audit findings included 16 commendations and no areas of concern. Elated by the successful certification, NHT’s Senior General Manager for Customer Relations Management, Dr. Oakley-Williams, who led the audit team said that “customer service excellence begins with our staff. We were delighted to see the high level of team work and commitment over the 18-month period as we reviewed our products process and services”.
The NHT is now among 40 Ministries, Departments, and Agencies (MDAs) that are ISO certified. Some of those MDAs include the Companies Office of Jamaica (COJ), EX-IM Bank, Passport, Immigration and Citizenship Agency (PICA), and the Auditor General's Department (AGD).
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Contact: Corporate Communications & Marketing Department. National Housing Trust 4 Park Blvd Kingston 5 Phone: 876-929-6500 www.nht.gov.jm